Analytics
Call performance metrics and insights
Total Call Minutes
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Number of Calls
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Transfer Rate
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Avg Duration
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Call Volume Over Time
Total number of calls made each day
Current Period
Previous Period
Call Outcomes
How calls ended
Call Duration Trend
Average call duration in seconds
Hourly Distribution
Calls by hour of day
Top Transfer Destinations
Most frequently called employees
Calls by LOB
Volume distribution across lines of business
Peak Hours Heatmap
Call density by day & hour